Return Policy

30-Day Returns

You may request a return within 30 days of receiving your order. Products must be unused and in the same condition you received them. Please retain the original packaging and provide your order number or proof of purchase.

How to Request a Return

Email info@poolequipprotect.com with your order number, the item you wish to return and the reason for the return. We will provide return instructions and the correct return address. Please contact us before sending a return.

Wrong Model or Change of Mind

If you ordered the wrong model or changed your mind, you are responsible for return shipping costs. Please contact us before ordering a replacement so we can help you check compatibility.

Not sure which FilterFit™ you need? Email photos of your filter and its model label to info@poolequipprotect.com before ordering.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If it is damaged, defective or we sent the wrong item, contact us promptly with your order number and photos of the issue. We will cover return shipping and help resolve the problem.

For defects arising after delivery, please also see our 1-year limited warranty.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your return was approved, email info@poolequipprotect.com.

European Union Orders

For merchandise shipped into the European Union, you may cancel or return your order within 14 days of receipt for any reason. Please provide proof of purchase and return the item unused and in its original condition and packaging.

This policy does not limit any rights you have under applicable consumer law.